1. Introduction
Neptune P2P Group is committed to safeguarding the privacy and personal data of individuals who visit our website or use our services.
This Privacy Policy explains how we collect, use, store and protect personal data when we act as a data controller, in accordance with the UK GDPR and other applicable data protection legislation.
References to ‘we’, ‘us’ or ‘our’ mean Neptune P2P Holdings Inc and its subsidiary companies.
2. Personal Data We Process
We may collect and process the following categories of personal data:
- Website usage data. This may include your IP address, approximate geographic location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, together with information about the timing, frequency and pattern of your use of the website. This data is collected using analytics tools such as Google Analytics and is used to monitor and improve our website and services.
- Profile and account data. Where you access our Contractor Portal or Training Portal, we may process your name, email address and telephone number for the purpose of enabling and managing your access.
- Enquiry and correspondence data. This includes information contained in any enquiry or communication you submit to us regarding our services.
- Marketing and communications data. Where you subscribe to email notifications or newsletters, we will process your contact details for the purpose of sending those communications.
3. Purposes and Legal Bases for Processing
We process personal data for the purposes of operating and improving our website and services, responding to enquiries, managing access to platforms, sending communications where consent has been provided, and meeting our legal, regulatory, insurance and compliance obligations.
The legal bases for processing personal data include legitimate interests, the performance of a contract or steps taken at your request prior to entering into a contract, consent, and compliance with legal obligations.
4. Disclosure of Personal Data
We may disclose personal data to other companies within the Neptune P2P Group where reasonably necessary for internal administrative or operational purposes.
We may also disclose personal data to professional advisers, insurers and regulators where required for the purposes of managing risk, obtaining professional advice, or establishing, exercising or defending legal claims.
In addition, personal data may be disclosed where required to comply with a legal obligation or to protect the vital interests of an individual. We do not sell personal data to third parties.
5. International Transfers
Some Neptune P2P Group companies operate outside the United Kingdom and the European Economic Area, including in the United Arab Emirates. Where personal data is transferred internationally, appropriate safeguards are implemented, including the use of standard contractual clauses or other lawful transfer mechanisms.
6. Data Retention
Personal data is retained only for as long as is necessary for the purposes for which it was collected.
As a general rule, contact and profile data is retained for up to seven years, unless a longer retention period is required to comply with legal obligations or to protect legal rights.
7. Your Rights
You have rights under data protection law, including the right to access your personal data, the right to rectification of inaccurate or incomplete data, the right to erasure in certain circumstances, the right to restrict or object to processing, the right to data portability, the right to withdraw consent at any time, and the right to lodge a complaint with a supervisory authority.
Where processing is based on legitimate interests, you have the right to object on grounds relating to your particular situation. Where processing is based on consent, withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal.
8. Cookies
Cookies are small text files stored on your device when you visit a website. We use cookies to enable essential website functionality, enhance security, analyse website performance and remember user preferences.
Some cookies are strictly necessary for the operation of the website, while others are optional and subject to your consent. You can manage or disable cookies through your browser settings; however, doing so may affect the functionality of the website.
We use Google Analytics to analyse the use of our website. Information generated by cookies relating to our website is used to create reports on website usage. Google’s privacy policy is available on its website.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and, where appropriate, notified to you.
10. Our Offices
Head Office – Dubai: 29th Floor, Silver Tower, AG Cluster I, Jumeirah Lake Towers, Dubai, PO Box 644854, United Arab Emirates.
UK Office – Manchester: 269 Great Ancoats Street, Manchester, M4 7DB, United Kingdom.
France Office – Paris: 126 Avenue de Wagram, 75017 Paris, France.
11. Data Protection Officer
You may contact our Data Protection Officer using the contact form available on our website.
